Product Design · B2B SaaS · Infrastructure AI

Designing
trust into
critical
infrastructure

Pred4Infra monitors bridges, pipelines, dams, and industrial machinery with cyberphysical AI. The technology worked. The interface didn't earn trust.

Company

Predulive Innovations Korea

Role

Lead Product Designer

Timeline

12 weeks · Q4 2025

Scope

5 modules · End-to-end

Redesigned Pred4Infra Infrastructure Dashboard

Situation

A disruptive product nobody trusted

The platform was technically ahead of every competitor — physics-informed AI, live LiDAR, 3D digital twins, autoregressive failure prediction. But it had been built engineer-first.

Operators were ignoring alerts, misreading visualisations, and overriding AI recommendations out of habit, not evidence. The intelligence wasn't being used.

Operations — live structural monitoring with 3D point cloudRedesigned

AI Copilot — real-time intelligence with generated insightsRedesigned

The Problem

Six failures.
One root cause.

A trust deficit running through every screen.

Platform and org controls mixedBefore

Failure 04

Platform and org controls mixed

Client admins could trigger system-wide changes. Restart Server had the same visual weight as Auto Backup.

High-compute sessions auto-loadedBefore

Failure 05

High-compute sessions auto-loaded

Remote rendering fired on every page load. 10 to 20 seconds of apparent failure. The team called it the broken tab.

Original Infra Dashboard — undefined tags

No freshness, no definitions, no legendsBefore

Failure 01–03

No freshness, no definitions, no legends

Timestamps missing. Severity labels undefined. Heatmaps without a legend. Operators couldn't trust any number, anywhere.

Core insight

"Not a features problem. A trust deficit at every layer."

Key Decisions

Three decisions that
defined the redesign

Before. After. Why it mattered.

Infra Dashboard + Operations

Severity levels given a threshold, a response window, and a guided action

Before

Condition tags with no defined thresholdsBefore

Status labels with no definition. "Moderate Stress" meant something different to every operator. In incident response, ambiguity caused real delays.

After

Defined severity with response windows and timestampsRedesigned

Each status carries a threshold, a response window, and a guided next step. Every row shows live data freshness. The label tells you what to do.

WhyIn critical infrastructure, ambiguity costs time. Time costs lives.

3D Visual

The broken tab redesigned as a deliberate 5-state inspection experience

Before

Auto-loaded compute session, appeared brokenBefore

Remote rendering fired on every page load. No user intent. The team called it "the broken tab."

After

View Selection: user chooses mode, then connectsRedesigned

Four named inspection modes with data source, reliability score, load time. User chooses, then connects. Intent captured. Resources spent deliberately.

WhyChoosing a mode primes the user's interpretive frame. They know what they're about to see and what it means.

Admin Dashboard

Admin split into Platform Admin and Organisation Admin — two architecturally separate views

Before

Platform controls and org controls, same visual weightBefore

One screen, two audiences, no distinction. Client admins could trigger platform-wide changes. A governance liability.

After

Two views, two audiences, zero crossoverRedesigned

Platform Admin gated behind elevated auth with 2FA for critical controls. Org Admin for users, roles, alerts. Two views. Zero crossover.

WhyEnterprise procurement teams ask one question before signing: is this safe to govern? The original Admin screen failed that test.

The Redesigned Platform

All five modules.
High fidelity.

Each module redesigned to answer one question and one question only.

Infrastructure Dashboard — zone-based overview, defined severity, live statusRedesigned

Operations — live structural monitoring, point cloudRedesigned

Operations — Immediate Action card with guided escalationRedesigned

Operations — live cam with source-labelled thermal overlayRedesigned

Operations — trend charts with threshold lines and time controlsRedesigned

3D Visual — Analysis Mode Selection, reliability scoresRedesigned

3D Visual — connected inspection with mode legendRedesigned

Admin — separated governance layer, audit trailRedesigned

Admin — user management, role distributionRedesigned

AI Copilot — real-time infrastructure intelligenceRedesigned

AI Copilot — executive briefs with data lineage on every outputRedesigned

Outcomes

What the redesign delivered

5 to 1

Coherent 3D state machine

"The broken tab" became the most praised screen in stakeholder reviews.

Admin layers, zero crossover

Platform and org controls architecturally separated. Enterprise procurement blocker removed.

100%

Data freshness coverage

Every panel across all five modules surfaces a live timestamp with visual degradation.

Severity levels defined

Each status carries a threshold, a response window, and a guided action.

Modules to high fidelity

Full component library and engineering annotation spec delivered in 12 weeks.

Governing principle

"Trust is the feature" kept five very different screens coherent throughout.

The redesigned Admin — separated user management, role distribution, session tracking. Enterprise-procurable.Outcome

Reflection

What I carry forward

Trust is a design material

A timestamp is a trust signal. A confirmation dialog is evidence that the system respects the gravity of the action. Every element either builds or erodes trust.

Naming is architecture

Renaming "GLB Model" to "Digital Twin Viewer" changed how users modelled the tool, which changed mode selection, which changed interpretation. The most impactful decisions were taxonomic, not visual.

What I'd do differently

Get real operators into usability sessions earlier. Bridge engineers, HSE managers, control room supervisors. The audit was expert-led. Lived operator intuition under real pressure finds what structured analysis misses.